The Promise, in One Paragraph
When Ridgeline Roofing Co. completes a job at your home, the work is covered for 90 days, in writing, no exceptions. If something we did isn’t holding up the way it should, call us. We’ll come back, we’ll look at it, and we’ll make it right – no forms to fill out, no fees to pay, no receipt hunt, no arguing. That is the 90-Day Done Right Promise, and it is the same commitment on every job we do, because the 400th roof gets the same care as the first.
What’s Covered
- The workmanship on any job we performed. If the work we did fails within 90 days of your service date, we come back and fix it at no charge.
- The parts and materials we supplied and installed. Every shingle, flashing, fastener, or component we brought to your job is covered for the same 90-day window.
- A return visit at no charge. Getting back to your home to inspect a concern costs you nothing – not a service call fee, not a diagnostic fee, nothing.
- A complete re-do when a repair doesn’t hold. If we patched something and it fails again within 90 days, we don’t patch it a second time and hope – we make it right.
- Cleanup after the return visit. We leave your property the same way we left it the first time – clean, with no debris, no leftover materials.
- A straight answer about what we find. If we come back and discover a related issue we can address, we tell you plainly what it is and what it costs before any further work begins.
What Isn’t Covered
We want to be straight with you here, because a guarantee buried in asterisks isn’t a guarantee. These exclusions are things a reasonable homeowner would agree are fair.
- Damage caused by a storm, an impact, or an accident after our visit. A hailstorm two weeks after we re-flashed your chimney is not a workmanship failure – and if that happens, call us anyway, because storm damage response is something we handle too.
- Work done by another contractor. If someone else works on the same area after we do, we can’t stand behind what we didn’t do. We’ll still come look and tell you honestly what we see.
- Parts or materials the customer supplied. We can only guarantee the materials we source and install ourselves. If you provide the shingles, we can’t guarantee the shingles.
- Normal wear on components we didn’t install. Aging caulk, an old vent boot, a gutter we didn’t touch – if we didn’t work on it, it isn’t part of this promise. But again, we’re happy to inspect it and give you a straight assessment.
- Problems the customer chose not to fix when we flagged them. When our technician documents a concern during the job and the customer declines that repair, we can’t cover what we weren’t authorized to address. We’ll note it on file so there’s no confusion later.
- Pre-existing conditions unrelated to our scope of work. A roof problem that was present before we arrived and falls outside what we were hired to do isn’t covered – but we’ll tell you about it upfront, so you can decide.
How to Use the Promise
Step 1: Call us at (844) 563-1816, or book online.
A live person answers every call, 24 hours a day, seven days a week – including nights and weekends. You don’t need a claim number, a case number, or anything prepared ahead of time.
Step 2: Tell us about the job and roughly when it was done.
That’s all we need. We keep records of every job we complete, so there’s no receipt to dig out, no invoice number to track down, and no form to submit. We have it on file.
Step 3: We schedule the return visit.
We’ll set a time that works for you and show up when we say we will – uniformed, background-checked, and ready to look at what’s going on. No runaround, no three-week wait while someone reviews your “case.”
Step 4: We make it right.
If the issue falls within what we did, we fix it at no charge – completely, not halfway. That’s what “done right” means, and it’s the only standard we hold ourselves to.
Timing
The 90-day window starts on the date your service was completed, as recorded on your job file. If you notice something on day 91 and call us, we’re not going to hang up on you – we’ll come look, and we’ll be reasonable about what we find. The promise is a firm commitment, not a trap door. Each Ridgeline location is independently operated, but every one of them honors this promise the same way, because the Keystone Standard doesn’t bend depending on which zip code you’re in.
Questions About the Promise
If you have a question about your job, something you noticed, or how this promise applies to work we did at your home, call (844) 563-1816. A real person picks up every time. There’s no form to submit first, no wait for a callback window – just a straight conversation with someone who can actually help you.
Written by Pete Navarro, Owner at Ridgeline Roofing Co., serving homeowners across the country since 1984.