The Keystone Standard, delivered by Ridgeline Roofing Co., a proud Keystone company.
Our 90-Day Done Right Promise: if the work we did isn’t right, we come back and make it right - no argument, no second invoice.
Our response promise: A real person answers our phone 24 hours a day, 7 days a week - and we get an estimator to your property within two business days and put the written estimate in your hands within one business day of that visit.
- 90-Day Done Right Promise- if it’s not done right, we make it right
- Proudly serving local communities for over 42 years
- Calls answered by a live person, 24/7
- Background-checked, uniformed technicians
- No-hassle upfront pricing
- Most jobs completed in a single visit
What Our Promise Actually Means
If something isn’t right after we’ve worked on your roof, you call us, we come back, and we fix it – no charge, no argument, no paperwork to fill out first.
That’s the 90-Day Done Right Promise in plain language. It’s a written workmanship guarantee, and it’s co-signed: Ridgeline Roofing Co. stands behind the work, and the Keystone family stands behind Ridgeline. When you hire us, two names are on the line, not one.
What you’re entitled to is simple. If the repair leaks again, if the flashing lifts, if anything we touched isn’t performing the way it should within 90 days of the job, you make one call. You don’t need a case number. You don’t wait for a form to arrive in the mail. The only thing we ask of you is that you tell us what you’re seeing – and then we take it from there.
This is what Pete Navarro built the company around: the idea that a square deal doesn’t need fine print. The Keystone Standard applied to roofing means the guarantee is readable, enforceable, and sitting in your hands before we leave the driveway.
Why We Answer Fast, Everywhere
A one-truck shop is great right up until the moment it isn’t – until the owner is already on a job three towns over when your ceiling starts showing water at 11 p.m. on a Tuesday.
We built something different. Ridgeline operates with local crews across 29 states, which means there’s a trained team near you, not a franchisee flying in from out of state. When a storm moves through a region, we’re not scrambling to staff up – our people are already there, already licensed in your state’s market, already stocked with the materials your roof is likely to need.
The response window we commit to is specific because we mean it: an estimator at your property and a written estimate in your hands, on a defined schedule, not “sometime this week.” Keeping that window honest takes dispatch systems, stocked vehicles, and crews who aren’t overbooked. We manage all three. A company with 42 years behind it and local crews already embedded in the community doesn’t need to overbook – it needs to show up when it says it will. That’s the part we work hardest to protect.
How We Make It Right
You Tell Us
Call (844) 563-1816 – a real person picks up, any hour of the day or night. Tell them what you’re seeing and when it started. That’s all the information we need to get moving. There’s no claim portal, no hold music queue that leads to a voicemail box.
We Come Back Out
We dispatch a crew to your property to look at the issue from your actual roof – not from the driveway, and not based on your description alone. Our technicians take photos and document what they find. You’ll know exactly what we’re looking at before anyone picks up a tool.
We Fix It
If the problem falls within the 90-Day Done Right Promise, we repair it at no additional cost to you. No labor charge, no materials upcharge, no “that’s a different issue” runaround. The work gets done right, because that’s what the guarantee says and what the Keystone Standard requires of every job – the 400th one as much as the first.
You Sign Off
Before we pack up, we walk you through what was done and confirm you’re satisfied. Your sign-off closes the visit, and the written record stays with your job file. If you’re not satisfied, we don’t consider it closed – because “done right” is your call to make, not ours.
What Stands Behind the Promise
A guarantee is only as solid as the people delivering it, so here’s what’s actually behind ours.
Every technician who shows up at your door is background-checked and arrives in uniform. We document every inspection with photos taken from your roof – not approximations from the ground. You see what we see.
On pricing: the number on the estimate is the number on the invoice. We don’t do hourly rates, subscriptions, or anything else you’d have to sign up for. Every job is priced job-by-job off a free written estimate, and that price doesn’t change once you’ve agreed to it. No surprises on the bill.
The materials we install come from seven manufacturer lines: GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. Authorized installation matters because it keeps manufacturer warranties intact – the kind that travel with the house if you ever sell it. We don’t substitute materials after the estimate is signed. What we said we’d use is what goes on your roof.
Behind all of it is the Keystone Standard – the same operating code that every Keystone company is held to. Ridgeline earns its place in that family job by job.
Ask Us to Prove It
The best way to understand what the 90-Day Done Right Promise covers is to read the terms – which live on our Promise Terms page – and then call us with any questions. A real person answers at (844) 563-1816, any time of day. Or book online and we’ll get an estimator to you within two business days. No charge for the estimate. No pressure after it.
Written by Pete Navarro, Owner at Ridgeline Roofing Co., serving homeowners nationwide since 1984.
The Fine Print, Without the Fine Print
What the promise covers, how long it lasts, and how to make a claim — written plainly.